- We only accept inquiries by email.
- It may take 2 to 3 business days for us to respond. Thank you for your understanding.
- Inquiries made on Saturdays, Sundays, and holidays will be answered on the next business day. In addition, inquiries made just before a holiday may be answered on the next business day or later.
- If your contact information or inquiry details are not accurate, there may be a delay in our response or we may not be able to respond to you.
SHIPPING & RETURNS
- We will ship within 10 days after payment is confirmed. (Does not include pre-order items)
- Orders placed on Saturdays, Sundays, and holidays will be shipped the next business day as our distribution center is closed.
- Delivery may be delayed due to unavoidable circumstances (bad weather or traffic conditions). Please note.
- Nationwide flat rate ¥1,100 (tax included)
- Free shipping for purchases over ¥33,000 (tax included)
* Additional charges may apply to remote islands and some areas.
Precautions when ordering
- If an ordered item is out of stock, we will respond individually.
- Please note that we do not accept combined shipping.
- Please note that we do not issue receipts.
- Since it is not possible to change the delivery address after an order has been placed, please make a note of the 12-digit delivery slip number in the delivery completion email and contact the delivery company's delivery office.
- We do not accept wrapping packaging.
- If you are not home, please specify the delivery box after shipping is completed, and please note the 12-digit delivery slip number in the delivery completion email and contact the delivery company.
<About returns and exchanges>
- We cannot accept returns, exchanges, or cancellations due to customer circumstances (color, size changes, etc.). Please make sure to check that there are no mistakes when placing your order.
- If the delivery is refused or returned due to long-term absence, we may charge you the return shipping fee. In addition, we may not be able to accept orders or re-delivery. Please note.
- After receiving the product, we cannot accept any exchanges, cancellations, or returns due to the customer's reasons, such as trying it on or visually inspecting the product, the image may be different, or it does not suit the customer's mood . Please consider carefully before placing your order.
- Depending on your PC environment, especially your monitor, there may be slight differences in color and appearance. Please be aware that any differences in color or texture that may occur in this case may be caused by the customer, so please be aware of this before using the product.
- Please note that we cannot accept returns, exchanges, or cancellations due to damage or damage to the package or box.
- In the unlikely event that you receive a defective product or a product different from the one you ordered, please contact us using the inquiry form within 7 days from the date of delivery. Please make sure that the product is in the same condition as when delivered. (Unused, product tag, accessories)
Points to note regarding refunds
- Refunds will be processed within 3 to 10 business days after we receive the account from which the payment was made.
If you paid by credit card, you will need to cancel the credit card payment.
Refunds will vary depending on the card company and the customer's contract details, and refunds will be issued in the event of a return after the card company's closing date.
It may be carried over to the next month. At our company, the contract details regarding the use of your credit card are as follows:
We are unable to investigate, so please contact your credit card company directly for details.
- If you are paying with Amazon Pay, Amazon will process a refund to the purchaser of the amount deducted from the invoice amount.
Once the refund process is complete, the purchaser will be notified via email.
*Refund processing may take up to 24 hours.
<Customer support business hours>
Weekdays 11:00-18:00 (excluding weekends and holidays)
Before contacting us, please be sure to check your settings to ensure that you can receive emails from [ email@example.com ].
If there is no response for more than a week after your inquiry
- Please check your spam folder if you have one.
- It is possible that you are not receiving the email due to spam filter settings. Please contact your email address provider regarding settings.
*If the issue is not resolved after checking the above, we apologize for the inconvenience, but please contact us again using the inquiry form.