SHIPPING & RETURNS

<Shipping>

Shipping fee

• Shipping is free, both within Japan and internationally.

Delivery

• After payment is confirmed, your order will be shipped within 10 days (pre-order items excluded).
• Orders placed on weekends and holidays will be shipped on the next business day or later, as our distribution center is closed on those days.
• Delivery may be delayed due to unavoidable circumstances such as bad weather or traffic conditions.
• We ship internationally. Delivery times vary by country and region.
• For international orders, any customs duties, import taxes or fees are the responsibility of the customer.

Notes when ordering

• If an ordered item is out of stock, we will contact you individually.
• We do not combine separate orders into one shipment, so please take care when ordering.
• Please note that we do not issue receipts.
• We are unable to change the delivery address after an order has been placed. Please note the 12-digit tracking number in the shipping confirmation email and contact the delivery company directly.
• We do not offer gift wrapping.
• To have your parcel left in a delivery box when you are not at home, please contact the delivery company after dispatch with the 12-digit tracking number in the shipping confirmation email.

<Returns & exchanges>

• We cannot accept returns, exchanges or cancellations for customer reasons (such as a change of color or size). Please check your order carefully before placing it.
• If a parcel is returned to us because delivery was refused or you were absent for an extended period, we may charge you the shipping cost for both ways. We may also be unable to accept a new order or redeliver.
• After delivery, we cannot accept exchanges, cancellations or returns for customer reasons, such as the item differing from what you imagined after trying it on or seeing it. Please consider carefully before ordering.
• Colors and appearance may differ slightly depending on your device and monitor. Differences in color or texture arising from this are also treated as customer reasons.
• We cannot accept returns, exchanges or cancellations due to damage to packaging or boxes.
• If you receive a defective item or an item different from your order, please contact us via the inquiry form within 7 days of delivery. The item must be in the same condition as when delivered (unused, with product tags and accessories).

Notes on refunds

• Refunds are processed within 3 to 10 business days after we receive your bank account details.
• If you paid by credit card, the card payment will be cancelled. Depending on your card company and contract, a refund for a return that crosses the card company's closing date may be carried over to the following month or later. We cannot look up the details of your card contract, so please contact your card company directly.
• If you paid with Amazon Pay, Amazon will refund the reduced amount to you and notify you by email once the refund is complete. *Refund processing may take up to 24 hours.

<Customer support hours>
Weekdays 11:00–18:00 JST (excluding weekends and holidays)